Evergreen Relocation Services

Moved from San Diego to Colorado on July 1st, my stuff got to me on the 18th. I used a broker called Purple heart movers which quoted me at 1800, but these movers came and I ended up paying double that. They broke the glass to goes to my entertainment center which was scratched up and didn't tell me and broke my wooden lamp. They wanted me to go to movingclaims when I tried to send in my documents the emails wont go through. I think they blocked my email. Horrible reviews with movingclaims on Yelp. I guess me along with thousands of others who have things broken or missing have to take a loss. Do you self a favor and do the work rent a truck and move your stuff. Someone needs to go up to congress and make a change to these moving companies and protect the consumers.

Move size: 2 Bedroom Home Service cost: $4000

I submitted a quote request for a move from CA to AZ. I spoke with Shane at Evergreen and said what I needed and when I needed to receive it. He assured me my things would arrive by Sat., Aug. 24. I described my inventory and he provided me a verbal quote of $1980. I realize it was a non-binding quote, so I asked for assurance the price would not wildly fluctuate on moving day. He assured me it would not and said they built in extra space just in case. The day of the move, they show up (late), take a look and say "looks like more than on the estimate." I moved from the East Coast two months before, so most everything was already boxed and packed. The movers informed me that rather than the $1980 I was quoted, the actual price was $3100. I was shocked. I budgeted my move and that price jump was not in budget. They refused to load the truck until I agreed to pay a second installment of $1,525 (in addition to my initial deposit of $580). I was told an additional $1,000 was due upon delivery. I had no options. I had to move that day. I understand prices are based on cubic feet, but how they could have been so completely off in their estimate is stunning. I reached out to Shane (who provided the initial estimate) but he chose not to return my call. It took the movers five hours to load items that totaled less than a one bedroom apartment. As they left, they asked me the best beach to stop at on the way home (with my stuff), this didn't inspire confidence in their professionalism. The next day, when driving to a work meeting before continuing on to AZ to meet the movers on Sat. morning, I receive a call informing me that my things will arrive the next morning (Thurs.). I never said I'd be able to receive my things any earlier than Sat. I explained my situation and the guy on the phone said that it was fine, they'd plan on Sat. Come Sat. morning, I have yet to hear anything. I finally call the only number I find (their website had suddenly gone dark and every number listed went unanswered). Finally, I reached someone who said that not only would my stuff not be arrive Sat., but the truck hadn't yet left CA. I was frustrated but told them that I could make Sun. work, but the person said that couldn't happen. He promised it would be Mon. morning. I told him that would require a hotel stay for several nights and at least a day off of work. He assured me a Mon. delivery. I asked him to email me that assurance in writing. He never did. On Sun. afternoon I had yet to hear anything. I called, I texted, no luck. Finally, around 4:30pm, someone answered and said my things still have not left CA and they'll "try" for Tues., but only if another company can bring it. Evergreen wasn't able to fulfill their basic contractual obligation to deliver my things (even at almost double the price and 3 days late). Come Tues. morning, I had the remaining balance of $1000 in the required money order and was ready when the movers arrived. I wasn't told there may be add'l fees. After all the craziness, they said I needed to pay an add'l $400 because it was a "long carry". The movers refused to unload until I paid the $1,000 balance and the add'l $400. A move that was quoted to cost $1,980 and take 4 days cost $3,505 and took 7 days. I sent the Evergreen ownership a long email explaining why I was so frustrated. It went unanswered and they will not give out the owner's direct contact info. Evergreen is a newer company (you might want to take a look at their website, there are various typos, inaccurate pricing, and testimonials that refer to them as "Imperial Movers", which is odd). I tried to give them a chance. I asked that they honor the original quote of $1980 and and refund the additional $1,525 in hidden and unexplained fees in a move of good faith to show that they are, in fact, a credible business and that this was a fluke. I received no response whatsoever to this request.

Move size: 1 Bedroom Home Service cost: $3500

Our belongings were picked up 4/23/21. I was told it take a week to be delivered, after a week I called Eric who stated that they were a small company and I would have to just understand that it would take at least two more weeks. After I insisted he was under contract with me, Eric said he would try to get another driver.!after receiving our furniture and belongings, discovered,manythings missing,some of what was delivered as broken ?. I called and left a message for Eric, still waiting for a call back, Don’t use this mover bad business

Move size: 3 Bedroom Home Service cost: $110